08-02-2024 10:42
I sent my phone back for repair yesterday, but when i got home and read the paperwork, it said i should include page 3 of the paperwork. I have sent the phone only and no paperwork, as originally reading the first page of the paperwork it says to send the phone only
I am worried now that the phone will either be lost or any repairs delayed
I have been sat on a phone in a Que for over 45 minutes to try and speak to someone but it's absolutely hopeless
Can anyone here help or advise?
08-02-2024 11:30
08-02-2024 11:30
The repair centre may send it back, they might repair it, but you need to keep on trying o2 and speaking to someone, but I doubt anyone in the call centre can do anything.
Is there a contact number for the repair team on the paperwork, as it might be quicker.
There is also no o2 support on this customer to customer forum..
08-02-2024 11:50
You could try tracking the repair to see if it gives you any info.
https://diagnostics.o2.co.uk/track-my-repair/
08-02-2024 12:44
Thanks to all for the reply's and advice. I will look at both