cancel
Showing results for 
Search instead for 
Did you mean: 

Phone returned for repair

DarrenN1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I sent my phone back for repair yesterday, but when i got home and read the paperwork, it said i should include page 3 of the paperwork. I have sent the phone only and no paperwork,  as originally reading the first page of the paperwork it says to send the phone only

I am worried now that the phone will either be lost or any repairs delayed

I have been sat on a phone in a Que for over 45 minutes to try and speak to someone but it's absolutely hopeless

Can anyone here help or advise?

 

Message 1 of 4
559 Views
3 REPLIES 3

madasaf1sh
Level 78: King of Kings
  • 12033 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@DarrenN1 

 

The repair centre may send it back, they might repair it, but you need to keep on trying o2 and speaking to someone, but I doubt anyone in the call centre can do anything. 

Is there a contact number for the repair team on the paperwork, as it might be quicker.

 

There is also no o2 support on this customer to customer forum..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 4
543 Views

MI5
Level 94: Supreme
  • 151821 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@DarrenN1 

You could try tracking the repair to see if it gives you any info.

https://diagnostics.o2.co.uk/track-my-repair/

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
535 Views

DarrenN1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks to all for the reply's and advice. I will look at both

Message 4 of 4
524 Views