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Phone number linked to an old 02 account

stick
Level 1: Joiner
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on ‎15-11-2025 16:08

on ‎15-11-2025 16:08

 

Hi, 

 

I had an old account which was cancelled in May this year, but I am unable to link my current number because its still linked to that previous account.  How can I go about getting it linked to my current account.

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MI5
Level 94: Supreme
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on ‎15-11-2025 16:37

on ‎15-11-2025 16:37

@stick 

You can't.

Due to reasons only known to O2 you need to use a different email to create a new MyO2 account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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