Phone not working abroad and disgustingly high phone bill

[AMSIE]

My phone no longer connects to a network whilst I am in Thailand!  My phone bill i've been charged is double what is was supposed to be capped at, and I have no way of contacting O2.  I've searched your website and you don't have a contact e-mail address and the web page just sends me around in circles!  CAN SOMEONE CONTACT ME ASAP TO SORT OUT THIS MESS????????

I CANT USE THE APP AS THE SIM CARD WITH MY NUMBER NO LONGER WORKS YET I AM BEING CHARGED FOR THIS MESS!!!!!

[pgn · Accepted solution]

Use the links below to get in touch with O2 via Social Media, @AMSIE.

Good luck!

[madasaf1sh]

@AMSIE 

No one from o2 will contact you from here. 

If you have o2 Travel you are charged £6 per day, and you spend cap doesn't apply as per the t&c's    

You may have hit the o2 internal credit limit... 

[Bambino]

@AMSIE To add to the advice from @pgn, if you want to speak to customer service, download Skype. You can call for free: Guide: A Guide to Skype 

Call +44800 032 1402, or +44800 081 0255

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.