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Phone not updating to new number

BP30
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I ordered a new sim and gave my PAC code when ordering to keep the same number.

My o2 account is saying the correct number but my iPhone is showing the wrong number - what can I do?

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Bambino
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@BP30 

Settings >> Phone >> My number

Change it, save the change, and reboot

Did you do a sim swap? SIM Swap: a mini guide (incl eSim) - O2 Community

 

I DO NOT WORK FOR O2



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BP30
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Thanks! I'v tried doing that but it won't save, it just immediately reverts back to the other number.

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madasaf1sh
Level 67: Unsung hero
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@BP30 

Try these options

Try restarting your phone (Restart your iPhone, iPad, or iPod touch - Apple Support), and if that doesn't help try settings/general/reset - reset network settings. You will have to re-enter Wi-Fi passwords, but won't lose any data.

If you are having trouble with saving your phone number when messaging or facetimeing, go to Settings >Messages>Send & Receive. In the "You can be reaches" section, there should be a check mark next to your phone number.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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RafaC
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Hey @BP30 were you able to sort it out?

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