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Phone is not making calls

Pl123
Level 1: Joiner
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Hi I upgraded my phone last week and now I can’t make calls and I have nearly no data,please advise me how I can get my phone back to normal, I understand that I will need to pay more money.Peter Ladds 

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madasaf1sh
Level 78: King of Kings
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@Pl123 

 

You shouldnt have to pay anymore money to get the phone working.. 

Did you get a new sim card or are you using the sim card from the old phone?

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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