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Phone in Greece

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TonyMS
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on ‎11-05-2022 20:48

on ‎11-05-2022 20:48

Just arrived in Greece. Have received SMS messages from O2, but cannot make calls. PaYG customer. How to get assistance?

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TonyMS
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on ‎12-05-2022 13:12

on ‎12-05-2022 13:12

Many thanks. I got it working by choosing select a network provider, finding that no network other than the automatically selected COSMOTE was available, and then choosing COSMOTE. So, it appears to work provided you select the network explicitly. Wired!

 

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MI5
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on ‎11-05-2022 21:33

on ‎11-05-2022 21:33

@TonyMS 

Some things to try:

1 - Reboot phone.
2 - Manually search for a different network
3 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎12-05-2022 12:47

on ‎12-05-2022 12:47

@TonyMS have you been able to get roaming up and running? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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TonyMS
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on ‎12-05-2022 13:12

on ‎12-05-2022 13:12

Many thanks. I got it working by choosing select a network provider, finding that no network other than the automatically selected COSMOTE was available, and then choosing COSMOTE. So, it appears to work provided you select the network explicitly. Wired!

 

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MI5
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on ‎13-05-2022 23:02

on ‎13-05-2022 23:02

You're welcome @TonyMS 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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