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Phone gone to my old address.

JT3
Level 1: Joiner
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My new phone has gone to my old address. My current phone has been cut off (assumption as i have no service). The person living in my previous address is sending the phone back but i cant update my details online without a text message varification which i can't access. What do i do to change this and get my phone?

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madasaf1sh
Level 67: Unsung hero
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@JT3 

 

You need to contact o2, the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5619 Posts
  • 32 Topics
  • 1807 Solutions
Registered:

@JT3 

 

You need to contact o2, the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 78: King of Kings
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@JT3 You can reach O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

How to download and use Skype to call 0800 numbers free: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

I DO NOT WORK FOR O2



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