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Phone cuts out after 10 - 12 minutes every call

Turtlemania
Level 1: Joiner
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Since moving form Virgin to O2 every call I make the phone cuts out after 10 - 12 minutes every call. This never happened before the switch and it is driving me mad.

Is there a quick fix for this?

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madasaf1sh
Level 78: King of Kings
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@Turtlemania 


Yes, get a new sim card either pop into an o2 store with Photo ID or contact o2 to request one (this will result in your current sim been cut off) Guide: How to find help & contact O2 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Turtlemania
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Thank you I will try this first

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