Every time I have attempted to pay off my device plan, for the last hour, over the phone. I have been cut off the phone. I have attempted to pay it for an hour. Today, I am actually planning on cancelling my contract. However, I cannot do this until I have actually had a conversation with someone. It is not fair for me to continuously be charged when I have attempted communications to your team, and because of the o2 technology, I am getting cut off. Please could somebody contact me.
This isnt customer services but a customer to customer forum.
All you can do is keep trying as you need to speak to someone, to pay off your device plan, you can always try the Payment Management Team on 0800 902 0217.
At the end of the day if the Call Centre is busy, then the Phone System will not allow you to proceed, as it saves people queueing for a long time.
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
This isnt customer services but a customer to customer forum.
All you can do is keep trying as you need to speak to someone, to pay off your device plan, you can always try the Payment Management Team on 0800 902 0217.
At the end of the day if the Call Centre is busy, then the Phone System will not allow you to proceed, as it saves people queueing for a long time.
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
