on 06-02-2024 13:29
Why can't I access the bill payment screen via my O2. It tells me to use another phone number
06-02-2024 14:01 - edited 06-02-2024 14:02
06-02-2024 14:01 - edited 06-02-2024 14:02
Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
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