on 03-01-2022 16:04
On Wednesday 29th of December I sent a bank transfer of £90 to o2 (**Personal info**, 02266571) as instructed by the person I was on the phone with from O2. This was to go towards my device plan bill (ref - ms-212713132-001) which I included in the payment reference. I've spoken to the bank and the money has left the account with no issue, but my device plan settlement amount has not changed or decreased by £90.
Can you please help as I'm looking to either upgrade afterwards or clear what should be a remainder of £170 and start a new contract elsewhere.
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03-01-2022 16:13 - edited 03-01-2022 16:13
03-01-2022 16:13 - edited 03-01-2022 16:13
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Or you can contact payment management.
Details here Guide: Coronavirus Community Help and Support
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
03-01-2022 16:13 - edited 03-01-2022 16:13
03-01-2022 16:13 - edited 03-01-2022 16:13
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Or you can contact payment management.
Details here Guide: Coronavirus Community Help and Support
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am