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Paying

Moo_2325
Level 1: Joiner
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Please help I have noticed my bills being really high until it finally dropped that when my granddaughter plays her games and she buys extra tokens and it goes through so how do I stop paying for things all things with my phone please and thanks you 

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Cleoriff
Level 94: Supreme
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@Moo_2325 

Just to add to @Bambino's good advice above, it sounds as if you need to contact O2 and ask for a Spend cap to be applied to her account Guide: Spend caps on O2 

Also a bar on charge to mobile CHARGE TO MOBILE  

This would effectively stop your granddaughter making any purchases for in app games.

Hope that helps.

Veritas Numquam Perit

Girl in a jacket

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Bambino
Level 78: King of Kings
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@Moo_2325 Take a look at this guide: Tips to avoid unexpected charges on your bill - O2 Community

I will also ask one the O2 account advisors to message you. @O2Sarah- can you please assist?

I DO NOT WORK FOR O2



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Cleoriff
Level 94: Supreme
  • 111676 Posts
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@Moo_2325 

Just to add to @Bambino's good advice above, it sounds as if you need to contact O2 and ask for a Spend cap to be applied to her account Guide: Spend caps on O2 

Also a bar on charge to mobile CHARGE TO MOBILE  

This would effectively stop your granddaughter making any purchases for in app games.

Hope that helps.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
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O2Sarah-
O2 Support
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Good morning 

Thanks for the tag @Bambino

@Moo_2325  I will private message you so we can look into this

 

My working hours are Monday-Tuesday 08:00 - 16:00 and Thursday - Friday 08:00 - 16:00
Any messages sent outside these time will be responded to on my return.
Thankyou 😃
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