on 24-05-2025 09:27
Hi all,
I’ve been with O2 for ages on pay monthly. We recently moved house and are waiting for broadband to be installed. I’ve been using my phone as hotspot but have almost used up all of my 25gb data allowance on my pay monthly sim. Maximum data bolt on was only 12gb and v expensive so instead I’ve got a payg o2 sim and topped up £30 for the big bundle of 125gb data. All topped up no problem. But with the o2 payg sim in I’m only picking up 3G. Switch back to pay monthly o2 sim and back in 4g. Any ideas? I’ve been through all the usual stuff on mobile data on my iPhone (iPhone SE) - turning on and off. Selecting 4g as preferred network…
on 24-05-2025 11:52
on 24-05-2025 11:52
Obviously not:
As they do say "PAYG SIMs ... you can enjoy our superfast 4G service."
Strange...
on 24-05-2025 11:58
I'm sure a sim swap, as advised, will yield a result one way or another.
on 24-05-2025 12:18
Thanks all for your help. The nearest O2 shop is quite a way away and I won’t have a chance to sort this before Tuesday when my broadband is installed and I no longer require the data. I don’t suppose you guys know if O2 will give a refund for the £30 because what I’ve been sent is useless for my needs. Or if they would transfer the data I’ve purchased to my pay monthly account?
on 24-05-2025 12:20
on 24-05-2025 12:20
You'd need to plead your case to customer services @Andrew123Harris
Guide: How to find help & contact O2
on 24-05-2025 12:47
I don't rate your chances for that
But I hope customer service prove me wrong