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Payg sim not picking up 4g

Andrew123Harris
Level 1: Joiner
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Hi all,

 

I’ve been with O2 for ages on pay monthly. We recently moved house and are waiting for broadband to be installed. I’ve been using my phone as hotspot but have almost used up all of my 25gb data allowance on my pay monthly sim. Maximum data bolt on was only 12gb and v expensive so instead I’ve got a payg o2 sim and topped up £30 for the big bundle of 125gb data. All topped up no problem. But with the o2 payg sim in I’m only picking up 3G. Switch back to pay monthly o2 sim and back in 4g. Any ideas? I’ve been through all the usual stuff on mobile data on my iPhone (iPhone SE) - turning on and off. Selecting 4g as preferred network…

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pgn
Level 78: King of Kings
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Obviously not:

1000050920.png

As they do say "PAYG SIMs ... you can enjoy our superfast 4G service."

Strange...

Message 11 of 15
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MI5
Level 94: Supreme
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I'm sure a sim swap, as advised, will yield a result one way or another.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 15
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Andrew123Harris
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Thanks all for your help. The nearest O2 shop is quite a way away and I won’t have a chance to sort this before Tuesday when my broadband is installed and I no longer require the data. I don’t suppose you guys know if O2 will give a refund for the £30 because what I’ve been sent is useless for my needs. Or if they would transfer the data I’ve purchased to my pay monthly account?

Message 13 of 15
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MI5
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You'd need to plead your case to customer services @Andrew123Harris 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 15
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jonsie
Level 94: Supreme
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I don't rate your chances for that

But I hope customer service prove me wrong

Message 15 of 15
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