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Password code from bank being blocked

Rospen
Level 1: Joiner
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on ‎04-12-2025 23:46

on ‎04-12-2025 23:46

When accessing my credit card acc the bank sends a one time password code to my phone for security and I'm not receiving it. I've checked with the bank and the code is being sent. They have advised that it's likely being blocked by my service provider. I need this resolved.

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MI5
Level 94: Supreme
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on ‎05-12-2025 00:07

on ‎05-12-2025 00:07

@Rospen 

There is a known issue with Santander bank which crops up often.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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