Paid my bill but 02 still asks for payment!

[Dizzycat]

Hi I paid my 02 bill on tuesday the 4th July but 02 still saying I haven't paid it!, I paid £61 through my 02 app as my bill was £60.85. I recieved a txt saying its been paid and the money has been paid out from my bank account,so now unsure what to do?! Have tried calling but lines are busy!!

[Bambino · Accepted solution]

@Dizzycat To avoid problems like this in the future, set up a Direct Debit, as you're meant to.

Speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support