Solved: PUK code

Ds123 · ‎13-12-2023

I locked my phone and need PUK code but the SIM is from Virgin, I can't contact virgin as i left them and can't find how to contact o2 by email. I would like to order a new SIM if i can't get a PUK code for the Virgin SIM.

MI5 · ‎13-12-2023

@Ds123

Should be in your MyO2 https://mymobile.o2.co.uk/

or here Unblock your mobile device | Phones sims and devices | Help | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-12-2023

@Ds123

Should be in your MyO2 https://mymobile.o2.co.uk/

or here Unblock your mobile device | Phones sims and devices | Help | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎13-12-2023

@Ds123

Have you checked myo2 via the website? There is also no email support with o2.

Best option will be to pop into an o2 store with Photo ID, and they can issue a new sim there and then for you.

Otherwise you will need to call 0344 809 0202 and order a new sim and one will be posted out to you.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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