on 03-12-2023 00:19
Every time I try to get my PUK code, I get the error message: "We couldn't find you PUK code. Try again later." And i cannot find the "my device" section on my o2 anywhere.
03-12-2023 07:20 - edited 03-12-2023 07:22
03-12-2023 07:20 - edited 03-12-2023 07:22
Try O2 via web, as the app plays up now and then: https://accounts.o2.co.uk/signin
Good luck @xreuben
on 03-12-2023 12:11
The Automated call line also works for PUK.
Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)
and say or key in your own phone number when prompted.
when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 3 Your PUK will be read to you, so have a pen and paper handy.