Solved: PAYG top up timing?

FionaA · ‎03-02-2022

Hi I'm wondering what time of day o2 deducts your funds for your next month bundle to be applicable to use? And q2. How many days notice do you have to give if you wish to change tariff?

MI5 · ‎03-02-2022

@FionaA

I always make sure the credit is on my account the day before to ensure it's there and ready.

I sometimes get texts early morning to say my tariff has renewed and sometimes later in the day, so I'm not sure there is a set time.

As far as changing tariff is concerned, you just need to do it before your anniversary date and ensure you have the correct credit to buy the tariff on the day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎03-02-2022

@FionaA

I always make sure the credit is on my account the day before to ensure it's there and ready.

I sometimes get texts early morning to say my tariff has renewed and sometimes later in the day, so I'm not sure there is a set time.

As far as changing tariff is concerned, you just need to do it before your anniversary date and ensure you have the correct credit to buy the tariff on the day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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