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PAYG not making or receiving calls or texts abroad

Mike57
Level 1: Joiner
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Hi,

My PAYG O2 sim is not allowing calls or texts while in Spain. I am on a 15 Big Bundle.  Please can you advise.

 

Thanks Mike 

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MI5
Level 94: Supreme
  • 149547 Posts
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Registered:

@Mike57 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Some things you can try also:

Manually search for another network
Reboot the phone
Turn off 5g in network settings
If still not working then contact O2 to remove the Roaming bar on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149547 Posts
  • 641 Topics
  • 28499 Solutions
Registered:

@Mike57 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Some things you can try also:

Manually search for another network
Reboot the phone
Turn off 5g in network settings
If still not working then contact O2 to remove the Roaming bar on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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