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K_J_P
Level 1: Joiner
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I’ve got my new SIM card and sent a SWAP text to the advised number and it’s all been acknowledged. When can I expect my existing number to be transferred to my account, superseding the number I was given with the Sim.

 

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MI5
Level 94: Supreme
  • 127444 Posts
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@K_J_P 

It usually happens instantly Guide: Sim Swap: a mini guide 2017 update 

However, it sounds like you are porting in for which you cannot use the sim swap process.

Guide: Migration & porting into O2  

Nothing will happen over the weekend either.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127444 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@K_J_P 

It usually happens instantly Guide: Sim Swap: a mini guide 2017 update 

However, it sounds like you are porting in for which you cannot use the sim swap process.

Guide: Migration & porting into O2  

Nothing will happen over the weekend either.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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