Owed compensation for zero service for 2 months

[Barry7054]

From June 5th to august 12th i had zero service at work. After many calls and complaints i was offered £102 compensation. It is now OCTOBER and the credit has STILL not been applied.

I have been an 02 customer for almost 15 yrs and never have i had to go through so much aggravation with any service from anyone. 

I have 3 phones with 02 and i now cant wait to leave. Disgraceful customer service and customer care is an absolute joke. 

The mast where i work was broken and i lost income due to this. 

So could 02 please advise me why i was given £102 compensation for the terrible service and now 2 months later im having to waste me time writing this complaint.

[Bambino]

This is a customer community. An advisor will contact you in the morning. 

@O2Lisa Can you please look into this for @Barry7054?

[O2Lisa]

Morning @Bambino, I’m so sorry about this @Barry7054 I’ll message you privately and look in to this for you.