Overcharged on my account

[Natasha-Cooper]

Hi I've been charge x3 times on my bank account for £20 each time. Totalling up to £60 i am owed back. After attempting to top up on the app. Even though the app declined my transactions x3 times and I should not be charged this.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Cleoriff]

@Natasha-Cooper 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@Natasha-Cooper 

The money is held in a shadow account by your bank and it has not gone to O2 as the transaction didn't complete.

The funds will be returned to your account in a few days, in line with your banks policy on this.

They will show as "pending" in your banking app.