Order

[Tj5]

Iv just ordered a tablet and iv changed my mind how do I cancel it before it comes

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[O2EmmaLouise]

Hi @Tj5, 

As @jonsie suggested, you'll need to call us to cancel that order. 03448090202 or 202 free from your phone if you already have a pay monthly plan with us.