Solved: Online chat

LB2 · ‎12-01-2021

Hi how can I use the online chat? I need to discuss my bill but my phone has been cut off and I do not have another phone on which to call 02. Any suggestions?

MI5 · ‎12-01-2021

@LB2

You can use Skype to call.

Details here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-01-2021

@LB2

You can use Skype to call.

Details here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LB2 · ‎12-01-2021

Thank you

MI5 · ‎12-01-2021

You're welcome.
Chat may pop up in the shop pages but calling is always a better option for account issues.
https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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