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Old contract

Bilbo
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Hello I ve got a new contract..should I just cancel the  direct debit of my old one? 

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Cleoriff
Level 94: Supreme
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Hi @Bilbo 

If your old contract was with O2 and you UPGRADED, then leave the Direct debit in place as your bill will come out the same day. However if your new contract is with someone else then you need to wait until O2 generate the final bill.

If you need further help you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 111692 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

Hi @Bilbo 

If your old contract was with O2 and you UPGRADED, then leave the Direct debit in place as your bill will come out the same day. However if your new contract is with someone else then you need to wait until O2 generate the final bill.

If you need further help you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Veritas Numquam Perit

Girl in a jacket
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Bilbo
Level 1: Joiner
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Ok thanks,I did this o2 conract on another bank account,I ll wait see what happens 

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