O2 to o2 number migration

[Lor55]

Just wondering whether I'm being impatient or it is likely something has gone wrong somewhere... I had two pay monthly o2 contracts. One was coming to the end so I cancelled it and asked for that number to be migrated over to the other pay monthly contract I had. This was 5pm on Monday 24th July. Was told no problem and it would take 24hrs max. By yesterday evening nothing had happened other than the number I want to keep being deactivated (I've had this number for more than 25 years and I heavily rely on it being active!). I called customer services again and assured it was all in hand, give it another 4 or 5 hours..... That's gone and more and still nothing! I can help but stress the number migration isn't going to happen and I really really need my old number back! What else should I do?! 

[MI5 · Accepted solution]

@Lor55 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks