cancel
Showing results for 
Search instead for 
Did you mean: 

O2 still not working in Italy

JulieElaGrace
Level 1: Joiner
  • 12 Posts
  • 1 Topics
  • 0 Solutions
Registered:

This is the third time I've been in Italy and my iPhon 12 Max hasn't worked. (It works fine in Portugal.) O2 sent me a new SIM before this trip to try, but that hasn't solved anything. I've changed the APN to mobile.o2.co.uk, but it hasn't helped. O2, any advice for getting your service to work on my phone here? My partner's Vodaphone SIM works just fine in my phone... so it's definitely an O2 issue.

Message 1 of 4
195 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 127509 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@JulieElaGrace 

Try manually searching for a different network. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
192 Views

JulieElaGrace
  • 12 Posts
  • 1 Topics
  • 0 Solutions
Registered:

It doesn't work, regardless of the network to which I try to connect. 😞 

Message 3 of 4
173 Views

JulieElaGrace
Level 1: Joiner
  • 12 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@O2Lisa                           

@O2Daniel                       

@O2Ellie                           

@O2Emma     

 

Can any of you help me? I can't even call O2. My phone literally only works on wifi here. Again, it's the third time this has happened, but my partner's Vodaphone SIM works fine in my phone in Italy and my phone also worked in Portugal last week. I haven't exceeded the number of days in Europe either. (As noted, I've also changed the APN.)      

Message 4 of 4
173 Views