@Maestro16
Is your o2 account direct through o2 or is it via a 3rd party, as that would explain the problem..
Follow this guide here if you are a consumer Guide: O2 Age restriction
If not then you will need to call 8002 from an o2 phone or speak to the people who manage your plan.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
