O2 recycle offer

[Diggedydawg]

Hi, I took out the offer on the galaxy fold where I would get an extra £250 for my phone if I traded it in on O2 recycle. The order email shows the offer however all paperwork I've had since only shows the actual recycle amount and nowhere does it mention the additional £250. I did arrange the recycle at the point of placing the new order.

Is there something I need to do in addition before sending it in? Or should the paperwork be showing the extra offer? I don't want to send off my phone, get the £160 they have quoted then find I've missed a step and don't get the extra £250

[Bambino]

@Diggedydawg Best thing for you to do is speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. 

[Diggedydawg]

That would be fantastic if I could. I've been on hold for several hours over the last few days and hung up on when the advisor couldn't understand my query. 

I've also got a technical issue, I've had even less joy getting help with that

[Bambino]

@O2Ellie or @O2Emma can you please advise @Diggedydawg?

[O2Emma]

Hi @Bambino I will pick this up thanks 😀

[O2Emma · Accepted solution]

Hi @Diggedydawg did you get a leaflet with your phone regarding how to claim the extra £250 ? as there will details on there how to claim.

As it is a recycle offer you can contact them via details below.

O2 Recycle Email: O2Recycle@ingrammicro.com

Tel : 03334004237

Mon-Fri 9am to 5pm

Thanks o2Emma

[Diggedydawg]

Thanks Emma. I did and to be fair it looks like an automated process where as long as I make sure everything is processed by a certain date, all will be well. I just thought there may be mention of it in the paperwork