O2 porting issues

[AimeeK]

My number was ported on Monday 31st and I had service for 1 day before my signal dropped out and has not come back.

Now my old SIM is useless and I do not have the "new" number originally associated with the O2 sim. O2 are literally charging me and providing NOTHING for it. Is this the way you do business?

I have been on the phone to customer services at least 4 times. My last discussion was on Tuesday evening with a lady called Siya who insisted I would get a call back from a manager the next day. Needless to say this DID not happen.

I have missed important medical calls because of this.

How can you charge for a service you don't provide?

Someone needs to respond to this as this is unacceptable @O2Lisa 

[Enlli]

Just to say that O2Lisa is off till Monday morning

[gmarkj]

I'll mention @O2Georgina and @O2Sarah- who are on today @AimeeK so hopefully they can help...

[Enlli · Accepted solution]

There have been problems with porting. 

The problem is fixed but they are now working through the backlog 

[O2Georgina]

Thanks for the tag @gmarkj 

@AimeeK  I will send you a message now