on 06-12-2021 20:51
Any way to get through to someone at O2 that can actually update an account. to add missing bonus data? App chat is useless- seem incapable of helping, keep telling me to wait 24 hours to see the update- phoning 202 results on a 45 minute hold then told they can’t see any issues and can’t help. Any ideas anyone? Thnx
Solved! Go to Solution.
on 06-12-2021 20:55
on 06-12-2021 20:55
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
on 06-12-2021 20:55
on 06-12-2021 20:55
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
on 06-12-2021 21:11
What is it you are missing exactly?
Guide: Where is my discount or Extra Data?
on 06-12-2021 21:47
on 06-12-2021 21:47
Missing 150gb of bonus data that should have been included with a contract upgrade via 3rd party. O2 saying they can see it should be added but can’t seem capable of actually adding it