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on 09-04-2022 14:11
Hello,
I have Pixel 6 - have both a physical O2 sim and an O2 esim. Last night my O2 esim stopped working but my physical sim still works.
There is no signal on my O2 esim. When I try to "Choose Network" it says "Disconnected" and doesn't provide a list of networks available. I have tried:
1. Restarting the device
2. Deleting and then readding the esim via QR Code
3. Disabling Adaptive connectivity
4. Resetting APN Name
5. Changing Preferred Network Type
Any assistance would be much appreicated.
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on 09-04-2022 18:55
FYI for anyone with this issue.
The problem was with the esim. I went to the store and they issued me a new esim and it worked straight away.
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on 09-04-2022 15:14
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on 09-04-2022 15:14
If you message O2 on Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) they should be able to help you with this.
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on 09-04-2022 18:55
FYI for anyone with this issue.
The problem was with the esim. I went to the store and they issued me a new esim and it worked straight away.

