O2 cut me off

[Knottyash]

Can’t seem to contact o2 for some reason

o2 have cut me off! Paid my bill last month on the 20th as always and next bill says it is due on the 20th in the app but they have cut me off for some reason, I did upgrade a couple of weeks ago so I think it’s due to that but I have no way of contacting o2 as it just goes through to accounting

been with o2 a long time and this is the first issue I’ve had 

[madasaf1sh]

@Knottyash 

You will be best speaking to Payment Management on 0800 902 0217 in this case.

[Knottyash]

Hi, thanks for the reply but it just says all outgoing calls are transferred to an automated payment line, can’t actually speak to someone

[MI5 · Accepted solution]

@Knottyash 

Use a different phone or Skype to call.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.