Hello,
So I recently purchased a new phone/SIM with O2 and took out a contract around 2 - 3 weeks ago. I decided to move my number and ported it over from Voxi. This took a while (probably 4 - 5 days in total) during which somehow both sims were active with the same number (could make calls from both, but texts/calls went to the new SIM).
Anyway, fast forward to June 11th and I returned the phone as I didn't like it, and as it was within the 14 day change of mind I got a full refund on the initial deposit. I was asked if I wanted to keep the number to which I said yes and the person called up someone at O2 and said a PAC code will be generated.
I tried to get the PAC code by texting PAC to 65075 and kept getting the text "Hi, it's O2. There's been an issue processing your request..." message. I finally decided to call as I got a text saying my bill for the contract is almost due which confused me since I returned the phone.
I called up customer service on Wednesday (21st June) and explained my situation and asked to get a PAC code to which he said there was miscommunication as the contract was still active (I still had data and could make calls) and he tried to get a PAC code sent but again I just received a text saying there was an error and he offered to terminate the contract and waive the termination fee, to which I agreed, but he failed to mention that the whole number would be disconnected (I assumed I would become a PAYG customer and would still keep my number, just not be able to call/use data). So the next day I'm left with a dead SIM and have lost a number that I've had for over a decade over taking out a simple contract.
Is there any way I can get the number back? It's linked to everything I have and I'm not happy that it's been lost purely because of some miscommunication error.
Thanks.
