O2 Website Not Loading Properly

[MichaelJamesB]

Is anybody else having any issues with the O2 website not loading properly?

For the last couple of days everytime I login to the O2 website the page doesn't load properly as you can see from the attached image. I have for separate accounts which I normally access by clicking the dropdown as marked by the red arrow but now when I click on it I get nothing. I also get the same when I try access my accounts via the O2 app (Android) I've tried various browsers (Google, Firefox, Edge, Opera) on 3 different PC's and a laptop and still get the same. Tried clearing cache and browser history etc.

Please help as I need to access my accounts  to be able to pay my bills.

[MI5]

@MichaelJamesB 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202.

Setting up a direct debit would prevent billing issues Guide: How to Pay Your Bill (Airtime & Device Plans) 

[jonsie]

It's all working as it should for me

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[MI5]

Forgot to say, mine working fine too.

[MichaelJamesB]

I am well aware this is customer-to-customer. I am simply asking if other people have had any issues and if they had a fix before I start the tedious task of trying to contact O2.

[MI5]

@MichaelJamesB 

No one else has reported any issues.

Have you tried the app?

[MichaelJamesB]

Same with the app.

[jonsie]

Then it's a customer service route for you as this isn't a widespread problem

Have you tried by using mobile data instead of wifi?

[MD2011]

Hi

I am having exactly the same issues both online on my laptop and via the app.  I have tried to communicate this by telephone to o2 but they don't seem to understand what I'm trying to explain to them.  I will try via social media now though and see if I can get this address.  I'm glad I'm not the only one experiencing the same issue.

[pgn]

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@MD2011 wrote:

Hi

I am having exactly the same issues both online on my laptop and via the app.  I have tried to communicate this by telephone to o2 but they don't seem to understand what I'm trying to explain to them.  I will try via social media now though and see if I can get this address.  I'm glad I'm not the only one experiencing the same issue.

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Try using your browser's Incognito or in-private browsing tab to log-in afresh, @MD2011 - the MyO2 web service and the Community forum use the same login authentication, although the MyO2 site will usually prompt for a 6-digit OTP PIN sent by SMS to your phone as part of the login sequence.

If all else fails, contact O2 - I am not aware of their hours over the holiday period, but the contact methods are in here, including Social Media if you use that (preferably a DM via X or use FB Messenger): Guide: How to find help & contact O2