Solved: O2 Network drop outs

Keith8 · ‎30-08-2021

Hi I have an iPhone 12 plus. Intermittently, seemingly randomly the network drops and I cannot use data or voice services. I have found that I can recover it by using Network Reset in Settings. Only this works for a while and then we go round the circle again. Can anyone help please? Thank you,

Keith.

P.S. The network status shows no problems in the area.

MI5 · ‎30-08-2021

@Keith8

Have you tried a new sim card?

Any O2 store will provide a free replacement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-08-2021

@Keith8

Have you tried a new sim card?

Any O2 store will provide a free replacement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Keith8 · ‎30-08-2021

Thank you. No I haven't. I will do so as soon as I can get to the O2 store. Keith.

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