O2 Anovo Help
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on 13-12-2023 19:20
Hi,
I recently made a damage claim on my O2 Insurance but had no progress after 4 working days so decided to ring up. I was told that they had no receipt of my phone being picked up, so I was instructed to send a screenshot of proof so they could look into it.
I was told to email "o2.anovouk@likewise.com" so they could look into it for me but this email address doesn't appear to exist. I've tried different variations (o2anovo.uk@likewise.com/o2.anovo.uk@likewise.com) but had zero luck. I wondered if anyone had the correct email address or any idea how to sort this? Thank you!
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13-12-2023 19:36 - edited 13-12-2023 19:37
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13-12-2023 19:36 - edited 13-12-2023 19:37
All I can find:
ANOVO
Communication House, Vulcan Rd N, Norwich, NR6 6AQ
01603 269900
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-12-2023 19:43
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on 13-12-2023 19:43
Thank you, I'll see if that works
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on 13-12-2023 19:44
Anovo....now that's a blast from the past and a name that brings back all sorts of memories...and all of them bad!!
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on 13-12-2023 19:44
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on 13-12-2023 19:46
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on 13-12-2023 19:46
Thank you! It seems that Anovo are the company repairing the phone but it appears to have been lost. I may just email them directly but the specific email address given by O2 had "O2" in it. Very bizarre and frustrating.
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on 13-12-2023 19:49
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on 13-12-2023 19:49
Was it O2 or Anovo who said it's lost?
It's always easier to call in these cases and confirm tracking details with them.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-12-2023 19:49
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on 13-12-2023 19:49
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on 13-12-2023 19:52
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on 13-12-2023 19:52
Anovo don't exist anymore they were subsumed into Ingram Micro a while back..
They are part of Ingram Micro Lifecycle https://www.ingrammicrolifecycle.com and likewise.com is nothing to do with them...
I would call back the insurance company @laby201 and get them to confirm the details...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 13-12-2023 19:56
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on 13-12-2023 19:56
It was O2. Probably easiest to just call back tomorrow and confirm details there. Thank you!

