Number transferred on Wednesday now no service

[RhysE97]

Hi, I transferred my number on Wednesday from virgin media. Yesterday the my 02 app and website updated to the new number but neither the old virgin media or new SIM card have signal.  Tested in a different phone too and still the same outcome.

[Enlli · Accepted solution]

If it is still the same then you will need to contact O2 as we are customers here like yourself 

If you have no phone

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

[Breanna]

Hey @O2Lisa, this is a similar issue to another we've seen recently. Can you have a look for @RhysE97?

[O2Lisa]

Course I can @Breanna 

Thanks for the tag. 

@RhysE97 I'll message you privately and look in to this for you.