Number porting

[Silwin]

I did a number transfer from RWG in October. 

The number left RWG and i put my simcard in my phone and thought it was all transfered. 

When i checked the following day the number is disconnected and doesnt connect and the original o2 number is till on

Is there any way to retrieve my ported number ? 

Tia

[Bambino]

@Silwin This is not O2. This is a customer community. See this guide:  Migration & porting into O2 - O2 Community

You can also speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)