cancel
Showing results for 
Search instead for 
Did you mean: 

Number porting

Bod53
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

After numerous hours of my time on hold to technical assistance asking why my phone number hasn’t been ported over yet . It’s now 12 days and there’s no explanation of why this hasn’t been done. It’s in the back office to deal with is what I’m told . I’m also told I’d updated with the progress. Whilst in conversation I’ve checked time and time again my keep number and pac code given . I’ve had my business number for 28 years so this is a massive inconvenience to me. Any suggestions appreciated 

Message 1 of 4
346 Views
3 REPLIES 3

Enlli
Level 66: Unequalled
  • 7309 Posts
  • 53 Topics
  • 1605 Solutions
Registered:

Unfortunately, there is nothing much we can add. Just customers here now.

Your experience is not unique.

Maybe worth going down the social media route, but they are slow to respond and will want the occasional poke

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 4
338 Views

madasaf1sh
Level 77: Grand Master
  • 10863 Posts
  • 59 Topics
  • 3119 Solutions
Registered:

@Bod53 


If it is with the back office that usually means they are dealing with the owner of the number range / your last network to fix issues on that side, and unfortunately it can take 14+days to be resolved..  


This isn't unique across any network....

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 4
326 Views

PaulRed
Level 1: Joiner
  • 22 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@Bod53 I am going through the same pain. 

Message 4 of 4
273 Views