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Number ported to wrong sim

Level 1: Joiner
  • 1 Posts
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We got a new SIM card for my daughter and looked to port her old number over to her new SIM from plus net.

I ported it over but used the wrong SIM and used my SIM. I now have my daughter's number!

I have spent two weeks on the phone to O2 customer services with no outcome??

I need my old number back and hers ported to the right SIM?

Can I get my old number back?

I have a ticket number but had no contact from O2 since?


Message 1 of 2

Level 94: Supreme
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This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook ( , Twitter ( or Instagram ( or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 2 of 2