cancel
Showing results for 
Search instead for 
Did you mean: 

Number not Ported correctly

LKen
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I put in to transfer my number from EE to O2 last Thursday, although it rings out from my number, I cannot receive texts or calls unless from an O2 number. I have a hospital phone consultation so it's really urgent it gets sorted. I rang O2 customer services who didn't have a clue what to do. Looks like it's a common issue according to these posts so hoping someone can direct me to someone who can help.

Message 1 of 8
204 Views
7 REPLIES 7

Cleoriff
Level 94: Supreme
  • 111726 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

@LKen 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Guide: Migration & porting into O2  

Veritas Numquam Perit

Girl in a jacket
Message 2 of 8
198 Views

LKen
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

Thank you for your advice slight_smile Unfortunately when I rang them the other day they hadn't a clue what to do!

Message 3 of 8
195 Views

Cleoriff
Level 94: Supreme
  • 111726 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

@LKen 

I'll tag one of our account advisors @O2Georgina who will be on tomorrow from 8am.

Come back as she will be sending you a private message for some more info.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 8
189 Views

LKen
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

That's great,  thank you for your help.

Message 5 of 8
182 Views

Cleoriff
Level 94: Supreme
  • 111726 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

You're very welcome 😉

Veritas Numquam Perit

Girl in a jacket
Message 6 of 8
180 Views

O2Georgina
  • 202 Posts
  • 0 Topics
  • 7 Solutions
Registered:

Thanks for the tag @Cleoriff 

@LKen  I will send you a private message now

signature
Message 7 of 8
155 Views

Cleoriff
  • 111726 Posts
  • 800 Topics
  • 6564 Solutions
Registered:

Thanks @O2Georgina 😊

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
149 Views