Number not Ported correctly

[LKen]

I put in to transfer my number from EE to O2 last Thursday, although it rings out from my number, I cannot receive texts or calls unless from an O2 number. I have a hospital phone consultation so it's really urgent it gets sorted. I rang O2 customer services who didn't have a clue what to do. Looks like it's a common issue according to these posts so hoping someone can direct me to someone who can help.

[Cleoriff]

@LKen 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Guide: Migration & porting into O2  

[LKen]

Hi,

Thank you for your advice Unfortunately when I rang them the other day they hadn't a clue what to do!

[Cleoriff]

@LKen 

I'll tag one of our account advisors @O2Georgina who will be on tomorrow from 8am.

Come back as she will be sending you a private message for some more info.

[LKen]

That's great,  thank you for your help.

[Cleoriff]

You're very welcome 😉

[O2Georgina]

Thanks for the tag @Cleoriff 

@LKen  I will send you a private message now

[Cleoriff]

Thanks @O2Georgina 😊