Number migration from pay as you go to monthly failed

[PhoneTime]

What causes this to happen? They keep saying it will be done but I'm waiting again and it's still not happened, I only found out it failed because I called them several times. It's a bit time sensitive. My old sim stopped working as expected and I put the new one in but the number hasn't changed and now I can't access things which need me to have my old number.

[MI5]

@PhoneTime 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2 

[PhoneTime]

I already contacted them but it never happens, they just say they guarantee it will happen by x time and date but it doesn't.

[MI5]

Sounds standard these days.

[PhoneTime]

What is normally the cause?

[Enlli]

Total incompetence 

[PhoneTime]

I can't believe they stopped using O2 reps on here too, now I'm stuck with the phone support telling me they can't check for 24 hours which is going to be too late. I'm so angry at O2.

How long could a number transfer possibly take, it's being done by a computer.

[MI5]

As long as they have your money, they're happy.

Couldn't care less about anything else.

[Oxonian]

@PhoneTime 

In the first reply on this thread, @MI5 has provided you with contact details for the social media team at O2. I suggest that you contact them. 

The social media team are based in the UK and have a really good reputation for solving customer problems.   

[MI5]

Said he's tried that already.