Number Transfer

[Anna612]

@O2Sarah- 

Hello, I have made two requests for a mobile number transfer from an old sim and O2 account to a new sim and O2 account, the first time being on 17/03/2023, however this transfer has still not occurred. Is there any chance you could help please? Thanks

[O2Sarah- · Accepted solution]

Good morning @Anna612 I will send you a private message so we can look into this. 

[Kim1984_]

Hi I am currently in the same situation 

[pgn]

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@Kim1984_ wrote:

Hi I am currently in the same situation 

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@Kim1984_ - no advisors on now until Monday - I'd suggest you contact O2's Social Media Team as described in the link just below this post. Replies won't be instant, but interaction will happen between now and Monday. Good luck.

[TheAncientOne]

After a week following transfer of number to O2 from Lycamobile still no texts working and cannot receive calls from anyone outside o2 network -what’s going on?