Number Porting Gone Wrong

[Mr00jay]

On Wednesday 6 days ago I joined o2. The sim came very fast the next day but several calls later no sms to give me my port date or confirmation that it’s started.

today I lost my original phone number around lunch time. Since then keeps saying you have dialled incorrect number.

Having lost the phone number unexpectedly is not acceptable and it will be almost 24 hours I have been out of reach.

please help

[Bambino]

I will ask an O2 online advisor to help, but she won't be on until tomorrow morning. She will send you a private message through this site. Look for the envelope icon at the top right of the page.

@O2Lisa can you please assist @Mr00jay 

[O2Lisa]

Morning all, thanks for the tag @Bambino 😊

@Mr00jay I’ll message you privately and look in to this for you. 

[Ian_M21]

Hi have exactly the same problem with two numbers that should have, according to Virgin Media and O2Care have ported over on 31st October. Is there any way you can check if my numbers are being processed? Thankyou.