Number Port Problems

[JHN]

We have recently switched a mobile to O2 due to a re-contracting our Virgin Media broadband package which is now 'Volt'.  The line was on Virgin Mobile previously. 

I requested that we kept the same number.  - Despite contacting Virgin and O2 four times so far to arrange a 'port', my Virgin Media SIM is now dead and my O2 SIM is still on a 'temporary' number.

The first request was submitted by a Virgin Media agent who 'put the PAC through'.

When that didn't get actioned I did it online on the O2 website.  That still failed.

I see that a load of people have had the same problem, any help?

[MI5]

@JHN 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

Guide: Migration & porting into O2 

[JHN]

Thanks, I mean I have now messaged them on all three social media platforms so I guess will see if they reply!

[Breanna]

@JHN were you able to get in touch with customer service?

[JHN]

Thanks for the response, Didn't hear anything on 3 different social media platforms so I decided to call..

Got through but it wasn't the news I wanted. Very long story short the Virgin/O2 migration that was meant to be seamless cost me my number of 15 years even though I gave my PAC code multiple times, and on top of this it was meant to be automatic. 

After a very long call with Virgin they are attempting to retrieve my old number which is going to mean another SIM card and another temporary number until this happens, and then I have to do the whole process again. I don't get how this was so difficult for Virgin/O2 to do as I've spent hours myself trying to find a solution.