cancel
Showing results for 
Search instead for 
Did you mean: 

Not recieving texts

Chas
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I can send texts but not receive them on my Samsung Galaxy A12.  This is new and as far as I know I have made no changes since I could get them.

Message 1 of 4
400 Views
3 REPLIES 3

Bernardishere
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Same problem, lots of people on twitter with same problem. o2 totally not acknowledging the issue

Message 2 of 4
357 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Chas 

Try these tips Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
348 Views

Chas
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I tried all that. I spent a long time on O2's abysmal help pages. I then had my phone remotely checked by Samsung. Eventually I spent 41 minutes on the phone with 202 who eventually sorted it. The fault was a bar had been placed on me receiving texts. They didn't know why or how and had great trouble removing it. An unknown problem they said initially - apparently not entirely unknown. Some sort of software glitch I suppose. Can't say I'm entirely happy with the O2 service and website though the phone person was very good. Thinking of changing provider.

 

Message 4 of 4
340 Views