Not receiving authorising Text Messages/OTP’s after porting to O2

[Gaurav]

I ported recently from LYCA to O2 on 15th March, since then I am not able to receive any authorising OTP Text messages. Called customer care multiple times but none worked so far. Normal text messages from friends and family are fine but anything from service numbers such as from banks, apps doesn’t come in??

[Cleoriff]

Hi @Gaurav 

O2 are aware of a problem with OTP's and are currently working on a fix.

It's been going on for some time, so I hope it's sorted soon.

[Gaurav]

Not sure if the customer service is aware of this as they ended up asking me to increase my spend cap so text from external service numbers can come in

[Gaurav]

Just to keep everyone posted I checked in settings>phone>my number 

the number displayed is still the old one and not the latest migrated one.. what can be sone about this ??

[MI5]

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@Gaurav wrote:

Just to keep everyone posted I checked in settings>phone>my number 

the number displayed is still the old one and not the latest migrated one.. what can be sone about this ??

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Just change it then save and reboot your phone.

[Gaurav]

Unable to change, it remains the same.