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Not receiving SMS after months and months of asking customer support

PH19
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, 
After months of contacting customer support and travelling to London just to get to a 02 shop, I still cannot get SMS to my number. 
Hence I cannot acccess my bank account, vote or do many normal tasks. 
Please help me
thank you

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gmarkj
Level 66: Unequalled
  • 12659 Posts
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Registered:

Did you port your number from another network @PH19 ?

If yes, you might have something called a split port, which o2 would need to resolve.

See if the community guide below helps:

Guide: Text Message Tips (not sent or received) 

If not, then try customer services on social media:

Guide: How to find help & contact O2 

Not sure why you need to travel to London to find an o2 shop though...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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